Pilot Royal Reynard,
Good morning, I hope you are well. I know you have been under a lot of stress lately and it was not my intention to compound that with my thoughtlessness.
I would like to formally apologize for my outburst in the Pilot Chat the other day and any and all rude comments I made towards you or your staff. I did not mean to be so crass or fault you for anything involved in the situation. My fear and concern got the better of me, though this does not excuse my actions. Please be advised I am taking steps and working with Aurora PR to ensure that this will not happen again. Thank you sir, for your grace and understanding regarding this matter.
Sincerely,
Pilot Cardinal Emem-Hestersen